Privacy Policy

Privacy Policy 

The SEND Learning Hub 

Last updated: July 2025

🛡️ Your Privacy Matters 

At The SEND Learning Hub, your privacy is very important to us. This policy outlines how we collect, use, store, and protect your personal information in line with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018. 

📋 1. Who We Are 

The SEND Learning Hub 

Owner: Michelle Pinel 

Email: michelle@sendlh.co.uk 

Phone: 07352 347062

We provide 1:1 tuition and support for children with Special Educational Needs and Disabilities (SEND), as well as guidance for families and professionals.

📂 2. What Personal Data We Collect 

We may collect the following data: 

From parents/carers: 

• Name, address, email, and phone number 
• Child’s name, date of birth, SEND needs, EHCP status 
• Medical or behavioural information relevant to support 
• Educational background 
• Consent preferences 

From professionals (e.g. schools, LAs): 

• Contact details 
• Referral notes 
• Agreed support plans 

From the child (where appropriate): 

• Preferred communication methods 
• Support preferences (e.g. visuals or strategies) 

⚙️ 3. How We Use Your Information 

We use your data to: 

• Plan and deliver personalised tuition and support 
• Communicate with you about sessions and progress 
• Provide tailored resources and visual tools 
• Complete referrals, reports, or invoices for local authorities or EHCP processes 
• Keep children safe under safeguarding and health responsibilities 
• Evaluate and improve our services (anonymously) 

🔐 4. How Your Data Is Stored and Protected 

• All data is stored securely using password-protected devices and cloud storage 
• Paper documents (if used) are kept locked and only accessed when needed 
• Only the owner of The SEND Learning Hub can access full personal data 
• Data is never shared with third parties unless with your written consent or in the case of safeguarding concerns 

⏳ 5. How Long We Keep Your Data

• For child support and tuition: up to 7 years after service ends (for safeguarding/audit purposes) 
• For enquiries: 12 months unless you request deletion sooner 
• You can request deletion or review of your data at any time 

📤 6. Sharing Your Information 

We will never sell or misuse your information. 

We may share data: 

• With schools or local authorities — with your permission 
• If there is a safeguarding concern 
• When required by law (e.g. court orders, social care) 

📧 7. Your Rights 

Under the UK GDPR, you have the right to: 

• Access your personal data 
• Request correction of inaccurate data 
• Request deletion of your data 
• Object to or limit how your data is used 
• Withdraw consent at any time 
• Lodge a complaint with the Information Commissioner’s Office (ICO) 

🧾 8. Contact Us 

To make a request about your data, or to ask questions about this policy: 

📧 michelle@sendlh.co.uk 

📞 07352 347062 

📝 Or speak to us directly during a session